Support
Something not working? Write to support@jumpropeprotocol.app. Every message gets read.
Every feature is explained in the docs, and Troubleshooting covers the usual fixes.
My jumps aren’t counted
- Use AirPods Pro, AirPods (3rd generation or later), AirPods Max, or Beats with head tracking, in your ears and connected to your iPhone.
- Allow Motion & Fitness for Jump Rope Protocol: Settings › Privacy & Security › Motion & Fitness.
- Try another counting sensitivity in the app’s Settings, under Sensors.
My heart-rate strap won’t connect
- Wet the electrodes and put the strap on: most straps only wake up on skin.
- Turn Bluetooth on, and allow Bluetooth for Jump Rope Protocol: Settings › Privacy & Security › Bluetooth.
- Pair the strap from the app’s Settings, under Sensors.
Calories show “—”
The app needs your weight. Add it in the app’s Settings, under Profile, or connect Apple Health there.
Purchases and refunds
- Pro is tied to your Apple Account. On a new iPhone, restore it from the app’s Settings.
- Purchases go through Apple. To ask for a refund, go to reportaproblem.apple.com.
Privacy
Your training stays on your devices and in your own iCloud. Read the privacy policy.